Relationship Manager -Liberty General Insurance

Roles and Responsibilities

Business Development

Conduct market mapping of the assigned location to identify potential business avenues , distributors

Conduct career seminars on regular basis at assigned location to increase distribution base & sourcing new business.

Drive the business targets for the location as per functional priority ( Motor / Non-Motor mix ) ensuring healthy LOB mix maintained all the time.

Own P&L for the assigned location & ensure profitability is maintained as defined by function head time to time.

Ensure new agent acquisition MoM & maintain agent activation is above minimum productivity norms at all the times.

Ensure channel partners ( Banca , Motor Dealers , Brokers ) are visited on periodical basis to drive business parameters & address timely resolution to partners business concern.

Intermediary/Agent & Relationship Management-

Ensure agents / Partners are engaged all the time by functional driven R&R and campaign communication.

Ensure agents / channel partners are trained on various products based on the business priority by collaborating with training team.

Ensure agents / channel partners commission queries, operational issues are addressed in timely manner to maintain

Provide input to cluster head / zone head in design of new products/ revisions required in existing products basis feedback from intermediaries / Channel Partners (based on their market understanding)

Ensure AGENTS’s are trained well on business application, LMS to ensure policies are issued through digital mode & using digital platform for product knowledge.

Customer Service

Ensure customers receive timely & right communication ( policy , product information ) & handle customer grievances , if any

Assist customers in claim settlement as per policy commitments; represent customer claim to underwriting team on case to case basis.

Compliance Adherence

Ensure to abide by company policies / guidelines / code of conduct at all times.

Provide impartial details to concerned teams ( underwriting , ILM , internal audit ) pre / post policy issuance to protect company from undesired risk exposure.

Desired Candidate Profile

1. Agency Growth & Development

• Cascading the channel’s strategy and key focus areas for the achievement of set goals.
• Driving the team and setting clear targets to ensure recruitment training and development of agents.

2. Intermediaries Management

• Continuous training to be arranged to increase the productivity of the IMD cross sell.
• Identify IMDs based on their business & drive business planning with low performing IMD’s.

3. Goal achievement & Campaigning

• Ensure focus on movement of existing agents within bands to ensure profitability.
• Conventions and campaigns are communicated and run effectively across zone to boost employee productivity.

4. Market Knowledge & IT awareness

• To develop adequate market intelligence to acquire business by establishing, positioning the BAGIC brand and growing the brand
• Excellent inter-personal skills and person expected to have high degree of credibility in the local market.

Interested candidates can share their CV on zeevikain@gmail.com

or contact me 9838568807. 8188998899 ( Hr Team)