Retail Executive

Key Responsibilities:

1. Customer Service:
   • Greet and assist customers in a friendly and professional manner.
   • Identify customer needs and provide product recommendations or solutions.
   • Handle customer inquiries, complaints, and returns with empathy and problem-solving skills.
   • Maintain a customer-centric approach to enhance satisfaction and loyalty.
2. Sales and Performance:
   • Set sales targets and work towards achieving them, either individually or as a team.
   • Utilize effective sales techniques to upsell and cross-sell products to customers.
   • Monitor and analyze sales performance and take proactive steps to improve results.
   • Collaborate with the marketing team to implement promotional strategies to drive foot traffic and sales.
3. Inventory Management:
   • Ensure adequate stock levels to meet customer demand while minimizing excess inventory.
   • Monitor product expiration dates and handle aging inventory appropriately.
   • Conduct regular inventory checks and update records to maintain accuracy.
   • Coordinate with suppliers to ensure timely replenishment of stock.
4. Visual Merchandising:
   • Plan and execute attractive product displays to create an engaging shopping environment.
   • Implement visual merchandising guidelines to showcase products effectively.
   • Regularly update displays and store layout to highlight new arrivals and promotions.
5. Store Operations:
   • Ensure the store operates smoothly and efficiently on a daily basis.
   • Supervise and train staff to provide excellent customer service and uphold company standards.
   • Oversee cash management, including handling cash transactions and preparing daily sales reports.
   • Maintain the cleanliness and organization of the store.
6. Compliance and Security:
   • Adhere to all company policies and procedures.
   • Ensure compliance with legal and safety regulations.
   • Implement security measures to prevent theft and minimize store losses.

Qualifications and Skills:

• High school diploma or equivalent; further education in business or retail management is a plus.
• Proven experience in retail, preferably in a supervisory or management role.
• Strong customer service and communication skills.
• Sales-driven with a track record of meeting and exceeding targets.
• Excellent organizational and time management abilities.
• Knowledge of inventory management and visual merchandising techniques.
• Proficient in using point-of-sale (POS) systems and basic computer applications.
• Leadership qualities and the ability to motivate and mentor staff.
• Flexibility to work evenings, weekends, and holidays as required by the retail schedule.